Terms and Conditions

Last updated on: Oct 26th, 2025

"We", "us", "our" used here means MACHINX INTELLIGENT SYSTEMS PRIVATE LIMITED, registered/operational at Puthenchira Melathil Cherumoodu, Vellimon, Kollam, Kerala, India - 691511.

"You" means any natural or legal person visiting our website and/or agreeing to purchase from us.

General Terms

Your use of the website and/or purchase from us are governed by the following Terms and Conditions:

• The content of the pages of this website is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on our website and/or product pages is entirely at your own risk. It shall be your responsibility to ensure that any products, services or information available through our website meet your specific requirements.
• Our website contains material owned by or licensed to us — including design, layout, look, appearance and graphics. Reproduction is prohibited except in accordance with the copyright notice which forms part of these Terms and Conditions.
• All trademarks reproduced on our website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorized use of information provided by us shall give rise to a claim for damages and/or be a criminal offense.
• From time to time our website may include links to other websites. These links are provided for convenience and further information.
• You may not create a link to our website from another website or document without MACHINX INTELLIGENT SYSTEMS PRIVATE LIMITED’s prior written consent.
• Any dispute arising out of use of our website and/or purchase from us and/or any engagement with us is subject to the laws of India.
• We shall be under no liability in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction due to the cardholder having exceeded the preset limit mutually agreed with our acquiring bank.

Cancellation and Refund Policy

Last updated on: Oct 26th, 2025

MACHINX INTELLIGENT SYSTEMS PRIVATE LIMITED maintains a liberal cancellation policy:

• Cancellations are considered only if requested within 2 days of placing the order. If the order has already been communicated to vendors and shipment has been initiated, cancellation may not be possible.
• We do not accept cancellations for perishable items (e.g., flowers, eatables). Refund/replacement may be provided if the customer demonstrates poor product quality.
• Report damaged or defective items to our Customer Service team within 2 days of receipt. Merchant verification may be required before a request is accepted.
• If a product is not as shown or not as expected, notify Customer Service within 2 days of receipt; the Customer Service Team will investigate and take appropriate action.
• For items with manufacturer warranty, contact the manufacturer for warranty claims.
• Approved refunds take approximately 6–8 days to be processed to the end customer.

Privacy Policy

Last updated on: Oct 26th, 2025

This policy sets out how MACHINX INTELLIGENT SYSTEMS PRIVATE LIMITED uses and protects information you provide when visiting our website or purchasing from us. We are committed to protecting your privacy and will only use your data in accordance with this statement. We may update this policy periodically; please check this page for changes.

Information we may collect

• Name
• Contact information including email address
• Demographic information such as postcode, preferences and interests, if required
• Other information relevant to customer surveys and/or offers

What we do with the information

• Internal record keeping.
• Improve our products and services.
• Periodically send promotional emails about new products, offers or other information we think you may find interesting (using the provided email address).
• Contact you for market research purposes by email, phone, fax or mail, and customise the website according to your interests.

Security & Cookies

We use reasonable measures to secure your information, though no internet transmission is 100% secure. Cookies are used to analyse web traffic and personalise your experience. You can choose to accept or decline cookies via your browser settings, which may limit some functionality.

Controlling your personal information

You can restrict the collection or use of your personal information when asked to fill forms on the website (look for an opt-out checkbox). If you previously agreed to direct marketing, you may change your mind at any time by contacting us.

Accessing and correcting your information

If you believe any information we hold is incorrect or incomplete, please write to our registered address or email us so we can promptly correct it.

Registered address: Puthenchira Melathil Cherumoodu, Vellimon, Kollam, Kerala, India 691511.

Email: contact@machinx.co.in

Shipping & Delivery Policy

Last updated on: Oct 26th, 2025

International orders ship via registered international couriers and/or International Speed Post. Domestic orders ship via registered domestic couriers and/or Speed Post. Orders are dispatched within 8–14 days or as per the delivery date agreed at order confirmation, subject to courier/postal norms.

MACHINX INTELLIGENT SYSTEMS PRIVATE LIMITED is not liable for delays caused by courier/postal services. We guarantee to hand over the consignment to the courier/postal authority within the stated timeframe.

Delivery & Liability

• Delivery will be made to the address provided by the buyer.
• Services delivery confirmations will be sent to the registered email ID.
• Customs, duties or import taxes on international shipments are the buyer’s responsibility unless otherwise stated.

For help: Phone 99951 40577 or Email contact@machinx.co.in

Contact Us

Last updated on: Oct 26th, 2025

Merchant / Legal entity name: MACHINX INTELLIGENT SYSTEMS PRIVATE LIMITED

Telephone: +91 99951 40577

Registered Address:
Puthenchira Melathil Cherumoodu, Vellimon, Kollam, Kollam, Kerala, India — 691511

Operational Address:
Puthenchira Melathil Cherumoodu, Vellimon, Kollam, Kollam, Kerala, India — 691511

Email: contact@machinx.co.in